Careers at Whatfix

Jump Aboard the Rocketship

Please explore our careers section to find positions that align well with your current skills and future aspirations.

Achievements

Certified as a Great Place To Work® (2022-2023)

Only DAP to win G2 Best Software Awards 2024

Ecovadis Bronze Medal Winner 2024-25

Company of the Year, Gold Winner in IT Awards 2023

Employer of the Year 2023

Certified Member, UN Global Compact 2023-24

Highest Ranking DAP for Third Consecutive Year

Bronze Stevie® Winner – Employer of the Year (2022)

Best Tech Startups in San Jose by Tech Tribune (2022)

Top 20 Cloud Companies to Work For (2021)

LinkedIn Top 5 Startups to Work For (2020)

17th Fastest Growing SaaS Company Worldwide (2020)

Hear it from the team

"I absolutely love the culture at Whatfix! People make you feel like you are part of the family from Day 1. The team always has your back, every step of the way. While we work hard and the ‘Hustle Mode’ is always on, Whatfix is not all about work. It is about people, friendship, care, and appreciation. This job has given me so much, professionally and personally. Glad to be a part of #onewhatfix."

Shaked Giladi Azoulay

“When I joined Whatfix, the team was really friendly and gave me a very warm welcome! Right from the beginning, I felt like I just wasn't part of a company, but a 'family'. Each week, we come together in meetings to bring out the best of ideas and solutions by fostering and supporting each other. I'm constantly developing myself through their constant support and I'm grateful to be a part of the team. Loving my journey so far and thrilled to take up new challenges and grow with this wonderful organisation.”

Birgit Vollhart

“Whatfix has been a rocketship of a ride since Day 1. Though remote, my onboarding was smoother than I anticipated. So far I have had the opportunity to work with multiple large enterprises and develop a strong relationship with them. I love the trust that Whatfix has in me and the fact that they always take any ideas that I bring to the table. I feel driven to become better at what I do on a daily basis.”

Moon-Tae Kim

“I started at Whatfix in October, but it seems like I’ve been here for so much longer. Before Whatfix I was thinking about what i wanted in my next opportunity and it was to be able to marry my passion for teaching, research and innovation in order to make a tangible impact. Whatfix has allowed me to do just that. I get to work with bright designers and product managers who are constantly looking to build their current tool box and to learn more about the user. I’m constantly engaged by the loads of opportunities that exist to redesign our product experience and develop new product offerings. There’s never a dull moment.”

Adelina Longoria

“For me, it has been more than two wonderful years of working with Whatfix! The team has provided me with a very conducive and friendly work environment, that helped me deliver high quality work to my stakeholders and clients. I got tremendous amount of exposure that allowed me stay excited to login everyday, and enhance my knowledge & skills. I love how supportive and empathetic my colleagues are, and feel so grateful to be associated with a company like Whatfix! I am excited to work on all the amazing projects coming my way in the long run.”

Maximo Lucosi

“Whatfix is such a fantastic company to be a part of, and this is a place for builders and individuals who want to grow and help others grow personally and professionally. A home for team players and leaders, a place where our culture has meaning to #allofus, and empathy is as valued as ambition. We work hard, hustle hard, and invent the future of digital adoption technology. We do this as a team of intelligent, creative, diverse, passionate, and incredibly driven people. I love it here. #dreamjob #onewhatfix”

Jesse Russell

“I've been apart of the Whatfix family since June 2021, and have felt at home since day one. While a little apprehensive about joining a new company remotely, my onboarding process was comprehensive, supportive, and interactive. Leaders across the organization reached out and set up time to welcome me face-to-face. In my first few months at Whatfix, I was trusted as the expert on all things content - including help to lead critical business initiatives such as our rebrand. Whatfix has given me the support, encouragement, resources to grow professionally and love my job!”

Levi Olmstead

“Whatfix is a winning company with a winning culture. I'm proud to be a part of it. I've never been part of an organization where the executives / management roll up their sleeves and get involved more. #OneWhatfix has a strong team-oriented approach which helps me succeed and deliver to our clients. #CustomerFirst is a Whatfix Principle that we live by which I strive to embody & exemplify everyday. Everything we do revolves around adding value to our clients. I've grown both professionally and personally during my two years at Whatfix, and I continue to learn everyday. The team provides the resources & support I need to be successful. I'm excited for what the future brings at Whatfix as we rapidly scale to support our customers’ growing digital needs!”

Will Chamblin

“Whatfix is a special place. In my time at Whatfix, I am encouraged each day to see our cultural principles lived out by every single colleague I interact with -- specifically around how the customer is prioritised, communication is transparent + there are no boundaries, and how the entire company hustles each and every day to get the job done. I am grateful for the privilege of waking up each morning to work with this amazing collection of global talent!”

Dustin Valencia

“The learning curve for a marketing director at Whatfix is very steep. I joined 6 years ago, and was given the ownership for my projects from the very beginning. Irrespective of whether you’re an intern or employee you’re trusted with significant work. It’s what drives us to be more passionate. It helps you understand the product inside out, question more and approach the problem statement better.”

Gokul Suresh

“I am constantly in awe at the culture that's in place at Whatfix. Even though I've been a part of the team for a few months, it still surprises me from time to time how such a big organisation can be as compassionate and be genuinely nice to those around them. Not only has this allowed me to feel at ease, it has only given me the confidence to reach out, learn more, and give back to the people around me. Whatfix truly takes cares of its own and it shows!”

Aravind Manohar

“It is not by accident that Whatfix was recognized as one of the top technology companies to work for. The company culture is exemplary. #onewhatfix is what I have been lucky to experience here for the past year with management really caring about the employees and creating a very supportive and motivating work environment. Customers and helping them reach their goals is my passion and it pleases me that at Whatfix #CustomerFirst is not just a value in the list - it is absolutely what we as a company live every day. We all hustle together - nobody is too busy to help each other out. I am really glad to be part of it all!”

Diana Robertson

“There are some values that really stand out at Whatfix. Pace; Wfxers get things done quickly but in a thoughtful way. It pushes me to get better with my time and sets a high standard for everyone in our company. I feel a bit spoiled by the pace at which things get done when our partners or customers need something. Accessible leadership; The Whatfix CPTO got on a short notice call with me to give a customized demo of our solution because our sales engineer was out of office. Curiosity and honest intent; I find people are genuinely curious to learn more and eager to help. Finally, when I switch on my laptop, I’m almost always in wonder of just how diverse our product use cases are and how they can help people get better at their work. I feel like everyone can do with a bit of Whatfix in their life.”

Sourabh Chirimar

“The impact that Whatfix is trying to achieve is matched only by the talent, passion, kindness, and trust found within each individual working here. While I want to say that I immediately noticed what a unique and positive environment it was from day one, the truth is that became apparent even during the interview process. And what’s maybe even more remarkable is that same incredible energy and trust to create something amazing together is still a part of my daily experience, internally and externally, for our people and our customers. I consider myself very lucky to be a part of a team that consistently pushes each other to grow and learn, and beyond excited to share in its incredible trajectory!”

Tim Ottolin

“I have started my Whatfix journey as a customer first and became a Whatfix fan from day one! It was always such a pleasure to work with the Whatfix team and see how they approach all challenges with no hesitation. It was never a simple collaboration of two companies, but teamwork from the very beginning. So, when I joined Whatfix in November 2020, I was warmly welcomed like an old friend. Working at Whatfix is like a great adventure for me. We are not simply selling a software product to a customer, but we are helping to establish a new mindset of digital adoption. And there are so many ways to do that! As Digital Adoption Assistant I am a content creator, instructional designer, communicator, change manager, and so many other roles. Every day I am learning something new, and I am always encouraged to develop my skills. It’s a great environment to learn and grow.”

Alina Zelenyi

“The importance of Whatfix's people-first culture is a core value to the company's success. Having joined Whatfix two months ago, I was amazed at how much effort they invested in finding the right candidate. As well as meeting prospective colleagues and leadership, I was also able to hear directly from the co-founders themselves about how they envisioned my contribution and progression. Such genuine care and effort humbled me, demonstrating Whatfix's vision from the very start. These values have continued into my role, and I feel very fortunate to work alongside such bright and warm people.”

Nicolas Ochmann

“Lots of companies talk about the values they believe. Words are Dust in the Wind. Well Done is better than Well Said and when the crunch and pressure get applied in the crucible of business - what a company does gives proof of their true values far more than words . When the world changed, Whatfix did what? WFX hired, WFX grew, WFX got empathetic about mental health, WFX'ers got better, stronger and found meaning in work beyond the cool tech being built or the march to become another Indian Unicorn. We realized that we are building a culture of worth, forging an espirit d' corps of professionalism and bringing a gotta have yesterday core technology need for businesses and people working in a vastly changed world. Whatfix - Changing the way the world works..One flow at a time and I am so proud to be a part of it.”

Paul Dixon

“I absolutely love working for Whatfix! How many people get to say that about their workplace? I went from being a customer to the first European employee, and I’ve never looked back. Not only was I excited by the Digital Adoption Platform but the amazing team of hard working people. The great thing about Whatfix is the customer-first vision; everyone works together to get the job done. There is a culture of immense knowledge sharing and learning that really helps me stay engaged. And being a remote employee was never an issue as I’ve never felt more connected. Everyone is approachable, and it’s such an inclusive working environment. As a growing company which is constantly evolving, suggestions/ideas are encouraged without judgements, giving me opportunities to enable change. Over 60% of new product features come directly from customer feedback! How great is that?”

Giuseppe Lucarelli

“My Whatfix journey has been great. We refer to Whatfix people as a family and that is exactly how everyone treats each other. I have never before worked with such a group of highly engaged and motivated people who work together for the common good. Everyone helps each other, everyone just wants our customers to succeed and Whatfix to benefit along the way. Our customers and partners choose to work with us, because everyone at Whatfix takes ownership and always delivers. What is amazing is that Whatfix has doubled in size since I joined and we have maintained our culture. Which reinforces the saying, Culture trumps Strategy! I feel that I have grown both professionally and personally in my time at Whatfix and built some great relationships with my Whatfix family and our Whatfix partners and customers.”

Paul Toffis

Life at Whatfix

Let’s work together!

Please select the Team and Location for which you’d like to explore job opportunities below:

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*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a Can-Do Company

We don’t let obstacles and challenges defeat us. We are biased towards action over inaction. We approach problems with purpose and work efficiently to achieve our goals.

Whatfix Benefits

Flexible Working Hours

Spread across 5 time zones, we work on schedules that best fit our lives. We communicate asynchronously, work autonomously, and take ownership of our work. This freedom and mutual trust permeate the organization.

Parental Leave

When it comes to something as special and important as becoming a parent, we believe our team members should be able to spend some time with their little one(s). Our formal policies and cultural support make sure of that.

Continuous Development

Whatfix invests in your career growth by providing a path for continuous on-the-job learning and development. Apart from regular coaching and feedback, we also provide resources & interventions to support your professional development.

Relocation Assistance

We are here to make things smooth as you transition to your new role and your new life. In addition to providing all major relocation services, all new hires are provided financial support when moving from one major city or country to another.

Work with the Best

True to our principle of Hire Better Than Us, Whatfixers represent the best of all domains. Working with such a talented group of professionals is a source of constant learning and inspiration. Never a dull moment, indeed.

Autonomous Culture

We provide space for our people to take ownership and operate autonomously. They have the freedom to innovate and experiment in their respective roles while maintaining accountability towards larger objectives.

Whatfix Culture

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Customer-first

A debate/ discussion/ discourse is worthless if you are not thinking about the customer. We go above and beyond to add value to customers.

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Treat people with empathy

We interact with people all over the world with different cultures, nationalities, and time zones. We must ensure Empathy and Respect for each other in order to collaborate and compete.

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Frugal, not cheap

We are mindful of every dollar spent and are clear of the value addition. We are careful in spending and utilizing our resources. One good rule of thumb – spend it like it’s your own resources. At the same time, we are mindful of maintaining healthy business metrics.

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Ethics, And Integrity above all else

We do not lie, steal, or represent false details to anyone whom we interact with. We portray the correct picture and our customers and partners appreciate us for our honesty.

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Transparent communication

We mandate direct, open, and honest communication & feedback. Any other way dilutes our focus on customers and our ability to collaborate and compete.

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Hustle Mode ON

We want every interaction to be quick, be it customer queries, legal inquiries, feature releases, or our application performance. Most decisions are reversible. We want to make such decisions faster so that our execution is equally fast. We are not afraid to reverse such decisions if required/ necessary.

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Fail fast, Scale fast

We experiment, fail fast, learn from it, and re-experiment. We are not afraid of failures, We use them as stepping stones. We scale fast once we see the success of the experiment.

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No boundaries or hierarchies for communication

We are all approachable, and all of us are just a calendar request away. No boundaries or hierarchies for communication and no direct communication is treated as an escalation. We do what we have to get our job done.

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Deep dive, Innovate

We build our expertise & go deeper. If we do not know what to learn/innovate in a particular area then it is a mental block & we are not creatively thinking enough.

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Work hard

There is no alternative to hard work. We believe that our jobs can be done better if we can work harder than now. We learn to switch off & spend quality time with our families.

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Hire people better than us

No compromise in hiring, We will sacrifice speed in hiring. We want to hire & work with people who are better than us.

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Do it as you own it

We do it as we own it, There is nothing outside the job scope. We are accountable for results, not for plan/execution/activities.

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Trust is the foundation

We trust each other. We are self-critical, We don’t mind having to accept a failure or say “Sorry” to others. We are in the business of adding value, not just making money.

Glassdoor Review

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3.7

Khadim Batti

CEO

84

Approve
of CEO

72

Recommend
to a Friend

Positive 82%
Negative 13%
Neutral 5%

Driving The Future Now

Only a handful of companies get a shot at becoming a leader in their category and grow as visionaries. Whatfix is privileged to be one such company. We have emerged as a leader in the Digital Adoption Solutions (DAS) space by enhancing user efficiency, enterprise productivity, and business outcomes for our customers. We are growing exponentially in revenue and headcount.

Here’s our growth plan

FAQs

The hiring process is contextual to every role. Its baseline typically involves submitting your application, participating in a phone or virtual interview, and then an in-person or virtual final interview.

Work schedules vary depending on the role and location. Whatfix offers competitive compensation and benefits packages that include health insurance, retirement plans, and paid time off.

Requirements vary by position and are listed in the job description on our Careers page for each individual role.

You can apply for an open role through our Careers page by submitting your resume and filling out an online application.

Whatfix is a growth company, meaning we are at the forefront of innovation and disruption. This means internally, we are continuously working towards creating a clearly defined role-leveling system where our employees can learn, develop, and grow into experts in their field.

Global Customer Success & Services

Research & Development

Engineering

Information Development Group

Marketing

Product Marketing

Analyst Relations

(Document for other departments will be added shortly)

At Whatfix, we believe to grow fast and innovate, experiment at scale, and break down silos, we need to take a people-centric approach.

This means that we have an in-office first approach to the workplace. However, as a global company, we have employees working globally in both hybrid and remote settings.

At Whatfix, there are multiple ways in which you can voice out your ideas, suggestions, and feedback.

Anonymous Feedback: There might be situations where employees may want to share their ideas, opinions, or feedback anonymously. Whatfix facilitates that through an anonymous feedback portal
Amber: Amber is a smart, AI Chief Happiness Officer with a mission of “making the voice of every employee felt heard and valued”. Periodically, employees receive an email from our CEO to facilitate a conversation over the course of their tenure with Whatfix.
1:1 HR Connects: At any time, employees are open to directly connecting with the HR team via email, Slack, or in an in-person or virtual meeting.
Business Leadership Connect: At Whatfix, we encourage direct, open, and honest communication. If required, employees can connect directly with the leaders as well.
Other Channels include “Ask Me Anything” sessions with leadership and founders, dinner connects with CXOs, and annual survey forms via vendors like Great Place to Work.

Typically, our talent acquisition team reaches out to candidates within 5-7 days of receiving an application.

Great question! Here are a few tips for successfully navigating the Whatfix hiring process.

Research Whatfix and our category space.
Have a detailed understanding of the roles & responsibilities from the job description
Reflect on your previous career wins, losses, learnings, and initiatives.
Have a data-driven, well-written resume of 2 or less pages.